Privacy Policy

FreshMart (hereinafter "we", "our", or "the Store") is committed to protecting the privacy and personal data of our customers. This Privacy Policy explains what information we collect, how we use it, and what rights you have.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

Personal information: name, surname, email address, phone number, delivery address.
Account information: login credentials, order history, wishlist items.
Payment information: payment method details (processed securely through our payment provider; we do not store full card numbers).
Technical information: IP address, browser type, device information, pages visited, and cookies.

2. How We Use Your Information

We use the collected information for the following purposes:

Processing and delivering your orders.
Managing your account and providing customer support.
Sending order confirmations, delivery updates, and important notifications.
Improving our website, product selection, and services.
Complying with legal obligations.

3. Information Sharing

We do not sell or rent your personal information to third parties. We may share your data only with:

Delivery partners: to fulfill your order delivery.
Payment providers: to process your payment securely.
Legal authorities: when required by law or to protect our rights.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can manage cookie settings through your browser. Disabling cookies may limit some website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmission is encrypted using SSL/TLS technology.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

You have the right to:

Access your personal data and request a copy.
Correct inaccurate or incomplete data.
Request deletion of your personal data.
Withdraw consent for data processing.
Lodge a complaint with the relevant data protection authority.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through our contact page.

Last updated: April 2026